Orders are typically processed within 1–3 business days. Standard shipping usually takes 6–12 business days depending on your location. If your order has not arrived within 12 business days, please contact support and we will help you resolve the situation.

Orders can only be modified or canceled within a short window after being placed. If you need to make a change, please contact us as soon as possible and we’ll do our best to help.

We offer a 30-day return window from the date your order is delivered. Items must be unused and in their original packaging to qualify for a return.

Customers are responsible for return shipping unless the item arrives damaged or defective.

Once we receive and inspect your return, refunds are typically processed within 5–10 business days back to your original payment method.

Slumpi focuses on simple, high-quality sleep accessories designed to improve comfort and support better sleep. Every product is selected with practicality, comfort, and nightly use in mind.

Yes. Our sleep accessories, like the LuxeSilk Pillowcase, are designed with skin-friendly materials that are gentle and comfortable for nightly use.

Many customers choose silk pillowcases because they can reduce friction on skin and hair, which may help minimize irritation, breakage, and sleep creases.

Slumpi gift cards are delivered digitally via email and can be used at checkout like a regular payment method.

No. Slumpi gift cards do not expire and can be used anytime.

You can reach our support team through the Contact Us page on our website. Before reaching out, we recommend checking this FAQ section as many common questions are answered here.

Our support team typically replies within 24–48 hours on business days.